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Storm Media Terms and Conditions

Customer Information

Welcome to www.stormmediaonline.co.za. If you visit, browse, shop or make a purchase (Both online and Offline) at our offices or online www.stormmediaonline.co.za or www.stormmedia.co.za you automatically agree to and accept the following terms and conditions. Please read them carefully. In addition, when you use any current or future Storm media service or business you also will be subject to the guidelines, terms and agreements (“terms”) applicable to such service or business.

Copyright

Copyright © 2017 Storm media. Email Address: [email protected] 4,  Selcourt; South Africa. Storm media, South Africa. All rights not expressly granted are reserved. All rights reserved. All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of/or licensed to Storm media and as such are protected by local and international legislation and treaties. To obtain permission for the commercial use of any content on this site email us at [email protected] Users may download, view and print content from this site for private and non-commercial purposes only. Users are encouraged to inform Storm media of any content that may be offensive or illegal.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Storm media does sell products but it sells them to users who can purchase with a valid credit card. If you are under 18, you may use www.stormmediaonline.co.za only with involvement of a parent or guardian. Storm media and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Costs / Prices

The price of each product is displayed with the product. In the event of a sale or special offer, the discounted price is displayed. Despite our best efforts, a small number of the items in our catalogue may be misspriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. The transaction currently is South Africa Rand (ZAR) for all purchases, and all prices exclude VAT.

All costs are based on a collection basis only, Courier charges will be extra and will be quoted accordingly.

All orders outside of south Africa need to be collected via courier, the couriers need to be arranged from the yourself or  the user. 

Strictly no redunds, In store Credit will be given, but only when Storm media has confirmed that it is due. 

Deliveries

Inside the borders of South Africa.
If your parcel is couriered you can expect delivery to be 2 to 4 days from date of dispatch (Economy). An overnight deliveryoption is available at an additional charge, but only for orders where stock is available and the order is placed and paid for before 12:00 the same day. Please note we use a 3rd party courier and cannot be responsible for delays or damages caused by them

Outside the borders of South Africa.
you need to arrange for a courier to collect, courier arrangements must be handled from your side. Please note we use a 3rd party courier and cannot be responsible for delays or damages caused by them

Delays and Late Deliveries.
Storm media CC makes every effort to ensure that your orders are ready on time and within the stipulated lead time. If an order is delayed, or not within a stipulated lead time, or an out of stock situations occur, please note that we do not intend this and can promise that every effort will be made to inform you of this in a timely manner. Storm media cc will not be held liable for any late deliveries or any delays whatsoever. Storm media has a "Strictly no refunds" policy, In store Credit will be given, but only when Storm media has confirmed that it is due.Storm media's Rights are Strictly reserved. 

Gereral Lead times

Custom printed CDs and DVDs, without printed paper parts: Strictly 5-7 working days (Quantity dependant)

Custom printed CDs and DVDs, with printed paper parts: Strictly 7-10 working days (Quantity dependant)

Custom Printed USB Drives: Strictly 12 -15 working days. (Quantity dependant)

Video Brochures: Strictly 20-25 workings days. (Quantity dependant)

General items: Strictly 10-15 unless otherwise stipluated.

* Storm media cc will not be held liable for any late or delayed deliveries.

Payment Methods

Electronic FUnds transfer or Bank Deposit:
If you chose to pay via bank deposit or EFT (Electronic Funds Transfer), instructions will be given on how to deposit / transfer monies into the Storm media bank account and it will be subject to the following requirements:

1. A Formal Quotation will be provided on request, and for the payment to be processes before the order is started. The exact amount must be paid. An Invoice will be sent via email on collection or delivery, if required.
2. Stock will only be dispatched once the payment reflects in our bank account, and after the stipulated lead times. 
3. The payment must be identified by supplying the order number and your surname in the reference selection of the deposit slip or on the electronic transfer.
4. Cheque deposits are subject to a clearing period of 10 business days.
5. Storm media bank with ABSA bank, Absa EFT Payments should reflect immediately.

Paypal
If you have a paypal account, we do accept paypal payments. Our account details will be provided on request.

Credit card payments:
We do not accept credit cards at this point in time, In the near future payments may be made via Visa or Master Cards. All credit card transactions will be acquired through Virtual Card Services (VCS), who are the approved payment gateway for Absa Bank South Africa. VCS uses the strictest form of encryption. Users may go to www.vcs.co.za to view their security certificate and security policy. At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order.

Stock Availability

Stock of all goods on offer is limited. Storm media shall make all reasonable effort to discontinue the offer as soon as stock is no longer available. However, should items still be offered after all stock has been sold, Storm media cc and www.stormmediaonline.co.za  will provide you with an alternative or if this is not acceptable then a refund (By means of in-store credit) will be given (only on media packaging items, not services and custom printed orders) where it is unable to fulfil orders at advertised prices.

Guarantee

If Storm media supply the wrong product, or if the product is in any way damaged or faulty as a result of a manufacturing defect, Storm media must be notified within 3 days of delivery. Storm media will exchange it for the correct one, upon receipt of the returned product. Storm media will make ever reasonable effect to exchange the product, but if replacement is not possible, Storm media CC and www.stormmediaonline.co.za will refund (By means of in-store credit)the purchase price (on media packaging items only, not custom printed orders or Custom services) upon receipt of the returned product. Please note: goods are not guaranteed against faults resulting from normal wear and tear or negligence. If the product is no longer offered, an alternative product will be recommended.

Exclusions and Disclaimers

To the fullest extent permissible by law, Storm media CC both online and offline exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website, and the service supplied by us.

Storm media CC shall not be liable under this Agreement for any indirect, special, incidental or consequential damages whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. Storm media cannot be responsible for delays, we always try our best to get you your product or service ready on time and as per the given leadtime. That Said, if an order is late, Storm media CC will not be held liable for any late deliveries in anyway and NO damages claims will be accepted or discusses.

The materials on this Website may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Website. Any reliance on any such opinion, advice, statement, or other information shall be at your sole risk. We reserve the right to correct any errors or omissions in any portion of the Website and to make any changes to the features, functionality or content of the Website at any time. We may edit or delete any documents, information or other content on the Website at any time to improved the service or add new functionality. We cannot guarantee that the Website will be error-free, free of viruses or other harmful components, or that defects will be corrected. Please always use up-to-date virus protection software.

These Terms and Conditions take preference over www.stormmedia.co.za and are also valid for Storm media cc.

Privacy

Storm media may electronically collect, store and use the following customer information:

• Name and Surname
• Email Address
• Address

This information is used for our database only and would be used for things like:
• Greeting
• Electronic communication
• Transacting
• Specials

Storm media will not disclose any personal information with third parties.

Last updated: January 2017

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